Effective Communication

Effective Communication will help participants understand themselves as communicators and apply this understanding
to enhance communication skills in multiple settings.

About the Course

Upon completion of this class, participants will be able to understand and apply:
• The elements that influence communication effectiveness
• The nature of listening and types of listeners
• The role of nonverbal communication
• The nature of feedback and its application in the workplace
• The nature of conflict and its impact on the workplace
• The nature of teams, team leadership, and the roles of members
• The principles of building and managing teams
• The nature and impact of communication barriers
• The basic elements of problem-solving
• The role of critical thinking

Course Outline (1 Full Day)

At the conclusion of this workshop, participants will be able to:
1. Communication foundations including: sender/message interaction, motivation to communicate, communication types, and self-concept
2. Receiver / message interaction, particularly as it relates to effective listening
3. The communication channel including verbal / nonverbal channels and the impact of perception
4. Enhancing communication effectiveness as it relates to feedback and conflict management
5. Workgroup / Teambuilding
6. Communication Barriers and Civility
7. Problem Solving & Critical Thinking
8. Final Exercises